Question 1

What payment methods do you accept?

Accepted Answer

We accept every major credit card: American Express, Visa, Mastercard, and Discover. We also accept Apple Pay. For your convenience, we offer Affirm, Klarna, and Google Pay so you can
pay for your purchase in installments.

Question 2

What is your return/exchange policy?

Accepted Answer

At Affirmations & Ambience, we prioritize the safe and secure delivery of your purchase, and we ship locally with great care. While all sales are final, our commitment to exceptional customer service remains a top priority. In the rare event that your item arrives broken or damaged, we encourage you to reach out to us by following the instructions provided on our Contact page. We are dedicated to ensuring your satisfaction and will address any concerns promptly.
Thank you for choosing Affirmations & Ambience.

Question 3

Can I change or cancel my order after the order is complete?

Accepted Answer

As soon as your purchase is complete we begin the handling and packing process so we can get your items to you quickly. If you have provided an incorrect or incomplete delivery address please email info@affirmationsandambience.com and we will do our best to assist where your order has not already been shipped.

Question 4

How do I burn candles safely?

Accepted Answer

At Affirmations & Ambience, we want you to enjoy the full experience of our candles safely and effectively. Proper candle maintenance and a suitable environment are key to optimal performance. Follow these tips to make the most of your candle:

Trim Your Wick: Before lighting, trim the wick to ¼ inch using a sharp trimmer or scissors. This prevents uneven burning, high flames, smoking, or sooting. Avoid trimming too close to the wax surface to maintain proper wick function.
Center and Straighten the Wick: After extinguishing your candle, use tweezers or a snuffer to gently reposition the wick to the center while the wax is still soft. This prevents tunneling and potential glass cracking.
Ensure Proper Ventilation: Burn your candle in a well-ventilated room, but away from drafts, vents, or fans to avoid uneven burning and sooting.
Maintain a Clean Wax Pool: Keep the wax pool free from debris, including wick trimmings and matches, to ensure a clean burn.
Burn Time Matters: Allow your candle to burn for 3-4 hours (or 2 hours for smaller votives) to establish an even wax pool. Burning for shorter or longer periods can cause tunneling or soot buildup.
Place Candles Safely: When burning multiple candles, keep them at least 8 inches apart to avoid heat interference.
Cool Before Relighting: Let your candle cool completely (about two hours) before trimming the wick and relighting.
Monitor Uneven Burning: If a candle burns unevenly despite a centered wick, it may be in a draft. Rotate the candle periodically or move it to a different location for a uniform burn.

By following these guidelines, you can enjoy the luxurious ambiance of your Affirmations & Ambience candle while ensuring safety and longevity.

Question 5

How long will a Affirmations & Ambience candle burn for?

Accepted Answer

In ideal conditions, 12oz candles burn for up to 90 hours, 5oz candles burn for up to 40 hours.
Please note that we aim to ensure all of our candles are as long lasting as possible however burn times do vary based on a variety of factors. These include candle maintenance (whether wicks are being properly trimmed and are centered), the length of each continuous burn time (a longer burn that results in a deeper melted wax pool has the tendency to evaporate faster), candle placement (air-conditioned and drafty areas may affect burn times) and the age of the candle. To get the most out of your candles we always advise that you follow the enclosed burning instructions.

Question 6

Can I use more than one promotional code per order?

Accepted Answer

Unfortunately, we can only accept one promotional code per order.